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Rider Guide

We at Prison Shuttle Services understand how important it is for you to visit your loved one. We also regard it as a privilege that you’ve chosen us to take you there. In order for us to serve you well, we ask that you read and agree to comply with the following guidelines in the Safe passenger Guide below.

 

But remember if you are found to have done an illegal, unsafe, unethical, disheartening, or dishonest act you will be abandoned at the location the act is uncovered/occurred (which ever comes 1st). 

Your Responsibilities:

  • You may pay via cash for your seat at least 3 days in advance in order to confirm your reservation.

  • You must be on the visiting list to enter the institution. Please verify this information prior to reserving your seat. Thomas Limousine will not be held responsible for travelers who are denied a visit due to a visiting list issue.

  • You must have proper ID to enter the institution. Birth Certificates/SS cards are required for children to visit the facility.

  • You must arrive at the pick-up location on time. We will offer a ten (10) minute waiting period, but will depart promptly afterward.

  • You must dress appropriately for the institution you are visiting. Thomas Limousine will not be held responsible for travelers who are denied a visit due to improper dress. For information about dress code, please visit our FAQ’s.

Contraband Policy:

  • You must not, under any circumstances, bring drugs or drug paraphernalia on your visit. Thomas Limousine fully cooperates with routine and random drug inspections of our vehicles at State Correctional Institutions. Please know that if you are found with drugs or drug paraphernalia on your person, you will be arrested and detained at the institution. Also know that if drugs or drug paraphernalia are found inside/outside our vehicle , all will be denied entrance into the institution. If Thomas Limousine is denied access due to failure of a drug search, we will NOT issue refunds to any passengers. We are our brothers/sisters keeper so use sound judgment!

  • If you violate the contraband policy but are not detained by State Police, you will NOT be able to travel back with Thomas Limousine.

Inclement Weather:

  • Thomas Limousine will cease all services due to inclement weather or if a State of Emergency is declared. If a State of Emergency has been declared, including prohibition of vehicles on highways, we will make every attempt to call and inform you of trip cancellations. We will also make available to you a travel voucher to be redeemed on your next scheduled trip.

Early Visit Termination or Institution Lock Down Policy:

  • Thomas Limousine will not be held responsible for any visits terminated by the institution (i.e. overcrowding, improper touching, etc.) or institutional lock-downs that cause visits to not occur.  We are solely responsible for safe, reliable and comfortable transportation to and from Florida's State Correctional Institution. Therefore, Refunds will not be issued for early termination or institution lock-down.

Cancellation Policy:

  • You may cancel your reservation for any reason by not showing up, your seats may also be transferred with approval from the Owner Chris Thomas.

  • Please note that trips with less than 6 passengers are subject to cancellation.  Cancellation of these under-reserved trips may occur within 24-48 hours of service.  Purchased seats will be promptly refunded or may be transferred to the next outgoing trip.

  • PLEASE NOTE: Payments received are NON-REFUNDABLE unless they meet the criteria of the cancellation policy.

No-Shows:

  • Thomas Limousine has a 10-minute waiting period at each pick-up location.  If you miss the van you will NOT receive a refund however you seats can be transferred to another trip!

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